Shipping and Returns

We use Royal Mail 24 hour service for UK orders sent directly from our warehouse in Leicester.  This is a flat rate cost of £3.99.  Orders over £50 have free shipping. You can also choose DPD which is £7.

International rate is variable depending on the service and the country selected. You will have a range of options at checkout. Please note we do stop international orders at £299 as this is to protect us and yourself as a small business as if the item is lost the insurance only covers up to this amount. If you would like to order more than this then please split your order. 

We cannot accept orders to PO BOXES.

Please be aware VAT and import charges are the customers responsibility, these may be charged by countries outside of the UK and we have no control over this.

We send all orders tracked. This is so your orders are fully insured and covered incase of loss or damage in transit. We do not cover the cost of import taxes, this must be covered by the buyer. 

We cannot offer at present an express service but endeavour to send your order as soon as possible. Most are sent the next working day if ordered after 12pm. Our small warehouse team operates Monday - Friday, any orders placed after 12pm on Friday will be dispatched the following Monday morning.

Please when returning items always include a note with your name, order number and reason for return so we can process everything as quickly as possible for you.  

The Returns address is 

Brunswick Mills
9 Brunswick Street
Leicester
LE1 2LP
United Kingdom

Refunded items will go back onto the original payment method. As with all refunds it can take up to five working days to hit your account, this is due to the banks and not us. 

If you have paid by gift card it will automatically be credited back onto the gift card. If you have paid with more than one payment method including gift card it will automatically go to the gift card first. Please let us know if you would like it to go to the other payment method. We can only refund the total amount paid by the other payment method so if the full amount isn't reached the remaining will still be returned to the gift card.

Any issues as always please contact us via email fabric@brusnwickmills.co.uk